Booking Terms of Service

Airlie Beach Tourism Booking Conditions

Airlie Beach Tourism acts as booking agent
Airlie Beach Tourism provides the service of selling holidays/tours/accommodation on behalf of other service providers including the Tour Operator or Accommodation Houses we represent and the Tour Operator or Accommodation Houses featured by us and ancillary services such as bookings, arrangements and ticketing.
Airlie Beach Tourism does not provide travel services
Airlie Beach Tourism does not provide the transport, accommodation, meals or other facilities described in this Site. They are provided by air carriers, land carriers, cruise operators, tour operators, hoteliers and other service providers as Tour Operator or Accommodation House.

Pricing
The prices quoted by Airlie Beach Tourism are based on the information available to us but are subject to change at any time up to the date of your tour or accommodation without notice due to fluctuations in exchange rates, increases in land and airfare costs, airport charges port charges or government taxes or any other reason.

Changes
Itineraries are subject to alteration if airline schedules are amended, a tour is cancelled by the operator for whatever reason, or other conditions require it. If, in the unlikely event that we have to cancel your booking because of insufficient numbers booked or because of events outside our control, we will, if we are able to, offer you an alternative tour of a similar standard.

Availability
All services and prices advertised on this Site are subject to availability.

Bookings
Airlie Beach Tourism agrees to make the reservations with the Tour Operator or Accommodation Houses offering the services described in this Site on their terms and conditions. Please note that each service provider has their own terms and conditions. You should read those terms and conditions carefully before proceeding with your booking.
Any variation to your booking after it has been made is subject to the terms and conditions of the contract with the relevant Tour Operator or Accommodation House.
Payments or Credit Card details are not required on this site to book tours.
Once bookings are received, Airlie Beach Tourism will confirm availability with the tour operator or accommodation house and you will be contacted by Airlie Beach Tourism by either phone or email to confirm your tour/accommodation. You will then be required to pay a deposit to secure and confirm your booking.

Cancellation fees
Cancellations are subject to the terms and conditions of the contract with the relevant Tour Operator or Accommodation House. Cancelled bookings will incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced.

Contract with Tour Operator or Accommodation House
All coupons, exchange orders, contracts, tickets or vouchers issued by Airlie Beach Tourism are issued subject to all tariffs, terms and conditions contained in the contracts in use by the Tour Operator or Accommodation Houses and constitute the sole contract between you and the Tour Operator or Accommodation House.

Our responsibilities
Airlie Beach Tourism is responsible only for the services it provides.
Airlie Beach Tourism is not responsible for any loss or injury to persons or property caused by any act or omission, whether negligent or otherwise, on the part of any Tour Operator or Accommodation House providing any services to any person who makes a booking through us. This includes any loss or damage in respect of luggage or other property and any dissatisfaction with the properties or services provided by the Tour Operator or Accommodation Houses. We strongly recommend that you take out travel insurance to protect you from some of these risks.

Maps and illustrations
Route maps and photographic illustrations are for general purposes only and are not intended to indicate the exact route, facility, service or hotel, which may vary. Times are approximations only and may vary depending on schedules, actual routings and vessel/aircraft types.

Additional expenses
You are responsible for:

• the cost of meals other than those specified in the itinerary;
• personal items such as phone calls, laundry, drinks, room service etc.;
• sightseeing other than specified in the itinerary;
• taxes and other Government charges other than on accommodation or Great Barrier Reef Marine Park Authority (GBRMPA) Marine Park fees provided by Tour Operators.
• travel insurance.

Travel insurance
You are strongly advised to insure adequately for the full duration of your travel arrangements in respect of illness or injury, death, baggage and personal effects

Tell us about your experience
Airlie Beach Tourism endeavours to identify Tour Operator or Accommodation Houses with a reputation for excellent service delivery and customer focus to optimise your travel experience. While we expect that the travel services we promote will be performed as advertised we cannot guarantee the quality of the service you receive or that changes will not be made to your itinerary.
Although we cannot guarantee the quality of your travel experience, Airlie Beach Tourism relies on your feedback. If your travel experience is less than you expected, please let us know so that we can take your comments into account when deciding what travel services to promote in the future. Of course, if your travel experience is more than you expected, we would also like to hear about it.